Skip to main content
Skip to footer
Payment Policy
- Full payment for all services rendered is required at the time of checkout.
- Accepted forms of payment include cash, credit cards, Apple Pay, Alle Payment Plans, Advanced Care Cards, HSA cards, and debit cards.
Cancellation Policy
- Please cancel or reschedule your appointment at least one week in advance.
- Late cancellations (less than 24 hours before your appointment) and no-shows will be charged a $150 fee. At Aluma’s discretion, emergencies and illnesses may be exempt from this fee.
Services
- Our services are intended for cosmetic purposes and are not a substitute for medical treatment.
- Clients with medical conditions or concerns should consult a qualified healthcare professional before receiving treatment.
- All sales for services rendered are final. We strive to achieve the best possible results, but individual outcomes may vary based on factors beyond our control.
Products
- All sales of skincare and other retail products are final.
- For defective or damaged items, please contact us within 7 days of purchase to discuss replacement options.
Accommodations
- Please inform us of any accommodations you need before your appointment, including accessibility requirements or special considerations.
- We strive to accommodate all clients to the best of our ability to ensure a comfortable and enjoyable experience.
Health and Safety
- We adhere to strict health and safety protocols to protect the well-being of our clients and staff.
- Clients are expected to disclose any relevant health information and follow all pre- and post-treatment instructions provided by our team.
Privacy Policy
- Client information, including personal and medical details, will be kept confidential in accordance with applicable privacy laws and regulations.
Age Restrictions
- Clients under 18 must be accompanied by a parent or legal guardian. Written consent may be required for specific treatments.
Reservations
- Appointments are required for all services.
