Policies & Guidelines

Payment Policy 

• Full payment for all services rendered is required at the time of checkout.
• Accepted forms of payment include cash, credit cards, Apple Pay, Alle Payment Plans, Advanced Care Cards, HSA cards, and debit cards.

Cancellation Policy 

• Please cancel or reschedule your appointment at least one week in advance.
• Late cancellations (less than 24 hours before your appointment) and no-shows will be charged a $150 fee. At Aluma’s discretion, emergencies and illnesses may be exempt from this fee.

Services

• Our services are intended for cosmetic purposes and are not a substitute for medical treatment.
• Clients with medical conditions or concerns should consult a qualified healthcare professional before receiving treatment.
• All sales for services rendered are final. We strive to achieve the best possible results, but individual outcomes may vary based on factors beyond our control. 

Products

• All sales of skincare and other retail products are final.
• For defective or damaged items, please contact us within 7 days of purchase to discuss replacement options.

Accommodations

• Please inform us of any accommodations you need before your appointment, including accessibility requirements or special considerations.
• We strive to accommodate all clients to the best of our ability to ensure a comfortable and enjoyable experience.

Health and Safety

• We adhere to strict health and safety protocols to protect the well-being of our clients and staff.
• Clients are expected to disclose any relevant health information and follow all pre- and post-treatment instructions provided by our team.

Private Policy

• Client information, including personal and medical details, will be kept confidential in accordance with applicable privacy laws and regulations.

Age Restrictions

• Clients under 18 must be accompanied by a parent or legal guardian. Written consent may be required for specific treatments.

Reservations

• Appointments are required for all services.